隐私政策Privacy Policy

Welcome to YunYi Travel. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us through any channel to inquire about travel services.

By accessing this website or submitting an inquiry, you consent to the data processing described in this policy. If you do not agree, please stop using our website and refrain from submitting personal information to us.

We collect the following categories of personal information to provide travel consultation and booking services:

Information You Provide Directly

• Name: To identify you and personalize our communications.
• Email address: To send itinerary proposals, booking confirmations, and important notices.
• Phone number: For WhatsApp and phone communication to confirm travel details.
• Travel preferences: Destination, travel dates, group size, budget, and other inquiry details.
• Payment information: Collected only upon booking confirmation via secure channels; we do not store complete card numbers.
• Passport and identification: Collected only as required for visa applications or flight bookings.

Automatically Collected Information

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Page view history and time-on-site (via Google Analytics)
• Referring page URL and access timestamps

We use your personal information only for the following lawful purposes:

• Responding to travel inquiries and providing personalized itinerary recommendations;
• Processing flight, hotel, and tour package bookings;
• Sending booking confirmations, e-invoices, and itinerary change notifications;
• Improving website functionality and user experience;
• Conducting market analysis to understand travel demand trends;
• Complying with applicable legal and regulatory requirements;
• Preventing fraud and maintaining service security.

We do not use your information for automated decision-making or user profiling, nor will we send you commercial promotional messages without your explicit consent.

This website uses cookies and similar tracking technologies to improve your experience. We use the following types of cookies:

• Essential Cookies: Required for basic website functionality and cannot be disabled.
• Analytics Cookies: Collect anonymous traffic data via Google Analytics 4 to help optimize content.
• Preference Cookies: Remember user preferences such as language selection (e.g., the language toggle on this page).

You can manage or delete cookies at any time through your browser settings. Disabling cookies may cause some website features to not function properly.

YunYi Travel uses WhatsApp as its primary customer communication channel to provide faster consultation and service support.

What You Consent To: By providing your phone number and contacting us via this website or other channels, you consent to us communicating with you via WhatsApp for the following purposes:

• Responding to travel inquiries and providing customized itinerary recommendations;
• Sending booking confirmations and travel-related documents;
• Notifying you of itinerary changes, emergencies, or important reminders;
• Providing in-trip assistance and after-sales support.

We commit to not sending unauthorized marketing messages via WhatsApp. To opt out of WhatsApp communications, reply "STOP" or contact us via email below.

We share your personal information with third parties only in the following circumstances:

• Partner Hotels and Accommodations: Upon booking completion, we provide necessary details such as guest name, contact information, and check-in dates to the relevant hotel.
• Airlines and Transportation Partners: When booking flights or transportation, we share passenger names, passport information, and contact details.
• Local Travel Agencies and Tour Guides: To arrange ground services, we share necessary itinerary and contact information with local partners.
• Payment Processors: We process payments through certified secure payment channels and do not store complete payment card information.
• Legal Requirements: Disclosure made as required by law or upon lawful request from government authorities.

We do not sell or rent your personal information, nor transfer it to commercial advertisers. All partners are required to observe corresponding data protection obligations for information received.

We implement reasonable technical and organizational measures to protect your personal information, including:

• HTTPS encryption across the entire website;
• Strict internal data access control;
• Regular security reviews and data minimization practices;
• Employee data protection awareness training.

Please note that internet transmissions carry inherent risks and we cannot guarantee absolute security. In the event of a data security incident, we will notify affected users in a timely and lawful manner and take remedial action.

Data Retention: Your personal information will be retained for up to 3 years after travel services are completed, or for the period required by law. After that period, data will be securely deleted or fully anonymized.

Under the applicable legal framework, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you;
• Right of Rectification: Request correction of inaccurate or incomplete personal information;
• Right of Erasure (Right to be Forgotten): Request deletion of your information we hold, except where retention is legally required;
• Right to Restrict Processing: In certain circumstances, request that we limit how we process your information;
• Right to Data Portability: Receive a copy of your data in a structured, commonly used format;
• Right to Withdraw Consent: Withdraw previously given consent to data processing at any time; withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details below. We will respond in writing within 30 business days of receiving your request.

If you have any questions or comments about this Privacy Policy, or wish to exercise your personal data rights, please contact us:

This Privacy Policy may be updated due to business developments or legal changes. Significant changes will be communicated in advance via website announcement or email. We recommend checking this page periodically for the latest version.